Telecom / ISP / Solutions Brokering

Telecommunications Broker

Telecom / ISP / Circuit and Cloud Solutions Brokering

Russell Technologies Telecom Broker

Shopping for the right services for your business can be time consuming, confusing, and frustrating. 

And it’s easy to make the mistake of settling for the first or second company you find because you just don’t have the time to perform an extensive search. If you’re not careful, you can end up worse off than you started, under a contract with a company that falls short of the promises it makes. As a business owner with better things to do, you need a nationwide telecom and ISP solutions broker who will oversee all your telecommunications and cloud services.

You Need Russell Technologies!

Russell Technologies has been partnering with large telecommunications companies as a telecom broker for over twenty-two years, bringing the best services at the best price to our clients. We provide support for businesses across the country by brokering, combining, and overseeing service packages that can include telecommunications, ISP service, circuit care, and managed cloud storage.

We can be one of your greatest strengths as a business by providing you with a single point of contact and a direct understanding of your goals. So when there’s a problem, instead of multiple phone calls to several providers, each using different words for the same services, and being vague about the costs, you make one call and get it all done in a matter of one or two conversations. We know the ins and outs of the trade, the language they use, and how to ensure that you get exactly what you need for a price you can afford. And if something goes wrong with one of your services, you put in a call to us and we handle it for you. This approach simplifies the entire process, saving you time, energy, and money.

One Partner, Many Solutions

Russell Technologies might not be the only broker out there, but we are the best in the business. What sets us apart? Glad you asked!

  • When we sign on as your telecom broker, we become your primary source of support and solutions, managing all carrier customer service needs and escalations, should issues occur, even years after the solution is in place.
  • Carrier salespeople do not always have your back. They are there to serve the interests of the company they work for, not you. And every time you call, you’ll get a different person (often a new employee) who will have to reacquaint themselves with your account as well as what’s going on with the carrier’s issues. Russell Technologies will support you, long after the original customer service agent with the carrier has moved on. We’ll have all your information at our fingertips and when necessary, we will handle all the phone calls.
  • We are invested in our clients’ long-term success, not a quick sale. Our plan is to be on the scene for as long as you need us, providing you with whatever level of support you need.
  • Our team doesn’t mince words when it comes to carriers and cloud providers. We give you the full story about the carriers or cloud providers in play. They all have pros and cons and we know all of them.
  • When prices need to be renegotiated or the current carrier isn’t working out for you, we can easily find you one that better fits your needs.

How do we begin? By listening to you.

When you contact us, our team will begin by taking a series of steps to ensure that we’re a good fit for you as a telecom and ISP solutions broker and that our partners will meet your needs.

  1. A member of our team will ask you to tell them about your organization and how you use technology. This will help us determine what your plans are and what kind of support you’re looking for.
  2. Our team then takes a look at our partners, choosing the combinations of services we believe to be the best fit. As an ISP, cloud solutions, and telecom broker, we have access to companies and discounts you may not be aware of. We’ll use this knowledge to put together a proposal that details what our partners offer and how we can combine their services to benefit your business.
  3. We’ll present you with at least one package, possibly more. And we’ll let you choose. If you’re unsure of what you want, ask us questions. We’re here to help. Once you’ve chosen a package of services, we’ll get to work, carefully transitioning your business to your new telecom providers. We want to minimize any disruption in service during the switch so you can go about doing business without missing any work.
  4. After implementation, we will continue to check on your connections to verify consistent quality. It’s our job to make sure that you never have to worry about connection speeds or lost information.

Not Just a Broker, Your Technology Partner and Advisor

Today’s business landscape demands optimal communications and reliable cloud services. Anything less than that can mean missing out on great opportunities, wasting time, and losing customers before you’ve even made the sale.

When you hire Russell Technologies as your telecom and ISP solutions broker, you can relax and focus on your business. Our engineering team works behind the scenes, monitoring your network and watching for problems like circuit and latency issues. And if we see a potential problem, we open a ticket on your behalf. Often, we catch the problem before it’s an issue for you! In fact, we are so good, you may not even know there was one.

And you don’t have to worry about whether your services are keeping pace with your needs. That’s what we’re for! If you feel like the package you’ve got isn’t adequate, just call us. We’re happy to help you with upgrades and we’ll be honest if you don’t actually need one.

And just in case you’re wondering-partnering with Russell Technologies as your telecom broker doesn’t mean you lose direct access to your providers. You still get that if you want it. Our team of experts are just here to help.

READY TO MOVE FORWARD WITH A LOCAL TELECOM BROKER?

At Russell Technologies, we believe in delivering the highest level of customer service in every aspect, whether it’s as a telecom broker, cyber security, VoIP hosting, cloud-based services, tech support, or one of our other many services. Our team is available 24/7 to assist with any IT issues and ensure minimal downtime for our clients. You get our best effort, regardless of the service we provide.